Great customer service can make or break a business, but what exactly makes someone a great customer service representative? In this B1 effective customer service lesson, students will explore key skills needed to handle real-life interactions. If you’ve ever been stuck on hold or had a frustrating call with a support agent, you know how… Continue reading B1 – Effective Customer Service
Tag: business english
Cambridge PET – Speaking Part 3 (work)
The Cambridge Preliminary and First exams are split into two groups - students and adults. Today, I'm focusing on the adult side and putting together a lesson where students can chat about different job options and career paths, just like in PET Speaking Part 3. This lesson is great because it lets everyone discuss the… Continue reading Cambridge PET – Speaking Part 3 (work)
B1 – Celebrating Halloween at work
Halloween office parties have already happened or are going to happen this week! So why not use the last few days of October to bring some festive fun into your classroom with a Halloween Business English lesson? It’s the perfect way to explore how holidays are celebrated at work while building practical language skills around… Continue reading B1 – Celebrating Halloween at work
B2 – Corporate jargon
I was always a little bit afraid of teaching Business English, as my main focus had usually been on exam preparation and General English. However, as it normally is with me and my blog posts, more BE students = focus shift to the business side of English. The idea for this class came up as… Continue reading B2 – Corporate jargon